These people are the BEST!!! The ENTIRE staff are friendly, curteous, caring individuals. They TRULY care about YOU and your PET! I originally found them because I needed an emergency visit on a Saturday. They ANSWERED THE PHONE! They have an after hours Emergency number. I've been going there ever since! I just recently had to have my mother's 17 year old cat put down. I called them at 5:30pm on a SUNDAY and they ANSWERED. They met me at the shop in an hour and handled everything. I will NEVER go to anyone else! They've been SO wonderfull with everything!