ISSUE RESOLVED by Jodi K. at InsiderPages
UPDATE: Country Springs has refunded my overdraft fee of $34. I worked with Nancy who was very nice and the first person I have spoken to at Country Springs who knew what they were doing. It still was a lot of work for me to go through for their error (calls to the bank, letters from the bank, etc.),but it has been fixed.
Read more at milwaukee.citysearch.com
First the compliments...kudos to Country Springs for having a recycle bin and CFC light bulbs and also the water park is nice.
Now the problems, too big for me to overlook...
There was a serious debit card issue, as you can see by my update, was resolved. I still would offer a word of caution to those
using a debit card for payment and check your account and make sure more is not being held that what was indicated.
The first night they were vacuuming the room next to our (it was a little conference room) at 10:00 p.m. You could hear it and it was quite loud--we could even hear the conference going on earlier because it was an adjoining room. The staff should know not to vacuum that late especially if the next room is occupied by a guest.
One last pet peeve. My daughter wanted change for their game room and there wasn't an attendant so she waited by the desk. There was one lady there and she was on the phone. She never even acknowledged my daughter for five minutes and when I went over by her she didn't acknowledge me either.
Good Customer Service rules are...you let the waiting people know you will be right with them or call somebody else to have them assist you. We waited 10 minutes before she spoke to us and there was nobody else there!
All in all, not a great experience at all and we probably won't go back. If I had spoken with Nancy or been directed to speak with her other than the first manager it probably would have changed my perspective.