pretty good experience overall
I just signed up to write this review because its hard to tell how many of these reviews are actually from real customers. It seems like competing bridal stores are maybe writing the terrible reviews, and that Tower's own staff are writing the perfect reviews--no real middle ground. Anyway, I had a pretty good experience at Tower Bridal.
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The first time I went in without an appointment, and the sales girl was actually very friendly and was able to help me. I was able to look through the selection myself and grab dresses I liked. The sales girl was patient and not too pushy, which was nice. I ended up loving two of the dresses and decided to come back later after thinking the decision over.
When I went back to buy the dress, the experience was not as great. I came in with my mom and sister a half hour before they closed and a different sales girl did not even say 'hello' before immediately telling me that they were closing soon. She changed her rude tone once I let her know I just planned on buying a dress.
My sister wanted to try on a few bridesmaid dresses, and we were told that we had plenty of time. But then an older saleslady (maybe owner?) came over while she was trying on dresses to tell us that they had a policy about not letting customers try on dresses 15 minutes to closing time or something like that. She was super rude about it (and the salesgirl had said we had time), and I so I told my sister we would take the rest of our business elsewhere. The owner tried to back track a little then.
We had already bought my wedding dress before the owner turned bitchy, otherwise I would have bought it somewhere else. The dress actually ended up coming in about 2 months early, which was great. Overall, the experience was very good---too bad the owner made such a terrible impression.