I don't know why it has to be so hard to hook up a router, back up data, or just keep a computer running, but it is. In the past, I had one good technician who disappeared from the face of the earth, and one bad technician that I am trying to forget. Then I found a Wiz in computers, Edmundo. First of all, he has an encyclopedic knowledge of computers, routers, modems, and even cell phones. Secondly, he is always polite and calm, even when people are making lots of demands. And he's a nice guy. Whenever I call Compuwiz, I get a live human being on the phone, not VM. I appreciate that. Long live Compuwiz.