Disappointed after 5 mos and $1000 in lack...
Last September the owner James promised they would take care of my rat problem, insisting this was a family-owned business and he personally would take care of things. I paid him $960 upfront for a two year, all services guarantee. After 10 visits over 4 months, his staff, although friendly and courteous, were unable to solve any of the problems. James personally came out twice and found two entry points. But once these points were stopped up, the rats are still present. Phone calls to his office have gone unanswered. The staff says they will check his schedule and call back and they haven't. Still the rats persist in the attic, waking me every night with lots of activity. James admitted there were lots of rat droppings in the attic but has not rectified the problem. If the company does not fix the problem soon, I will have to file a complaint with the BBB.
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