somebodies got to pay for that facelift;) why not us... the furniture customers?!

Thankfully we had a great appliance specialist in Tom {Doc] Gordon. the man listened to our unique needs and designs and taylored a kitchen to order. We needed everything and Tom gave the plusses and minuses on every option that we had. He should actually have his own appliance store, and its a shame he isnt because we would send every single person we know to him. everything was set and Tom gave us the timetables. we breathed a huge sigh of releif. then he got word that the factory couldnt get us our merchandise for another 6-8 weeks later than the agreed on time. Tom told us it hadnt been ordered when the request was put in. After practically begging to get the pieces ordered, it was finally granted. this more than doubled the time it took for our appliance to arrive to our domicile. Still we appreciate Mr. Gordon's efforts, knowledge and work ethic.

we purchased an entire bedroom set by univeral furniture factories. It was delivered badly damaged and we tried to reject it, but the driver said that we had to take it and a repairman would be sent out. after 12 calls over the next week we scheduled a repairman to come to us. he showed up two hours later than my wife could be ther and they blamed us. we attempted to reschedule and they played pass the phone in the office. we heard the manager tell an office worker that he wasnt here! another two weeks passed and a repairman finally scheduled with us. then he tells us it would[the dresser, and chest] have to be reordered because the wood was damaged beyond repair. we said fine, but are still waiting going on three months. the customer is always wrong here.

Our experience is a nightmare. First our salesman Frank lied to us about a dining room set and hutch being available. We put down the full amount, only to learn later that it was discontinued! Fine we said, give us our refund. He said he couldnt do that! The manager is a fat spaced out guy named Jim also told us in slurred speech that he couldnt refund our money and that we'd have to reselect. We asked to speak to the owner but Jim said that wasnt possible that he was at market or something. Another salesman said he was in fact in his office with the shades drawn! We think Jim was either drunk or high, and he kept forgetting what our problem was. we reminded him several times after he started asking us if we had broken the seal on the mattress! we hadnt purchased a mattress!!! terrible incompetant pass the buck company. We are still in limbo after we finally found another set which had to be ordered. Its not in yet and Jim and our salesman both quit or got fired. terrible experience!

Great place to shop. Great Customer Service and friendly people.
I love the furniture and even better "the prices".