Our first nightmare with CB occurred several years ago and we let our agent talk us into a contingency. 9/11 happened and we were stuck with 2 house payments for about 18 months. Like dummies, we just used them again, and got a smooth talking English broad who promised us the moon and delivered just short of a moon pie! We had 2 offers on our home in the Western Alamance school district, and the best she could negotiate was 6K under the list price. Before it was over, we were out a few thousand dollars in repairs. She misplaced every piece of information she ever took from us and called at the most inopportune times to recollect payoffs, etc. Our advertising was often left out and listed improperly. She never showed us but 2 houses and told us to check out open houses and give her lists of homes we were interested in, but she never followed up on the lists. We called her broker in charge 3 times to complain, but were told how hard she was working for us and that there were no other agents to take our listing. For all her hard work, CB and this agent collected a hefty $9K on the sale of our home, and we didn't even get a satisfaction survey!