I stopped by to look at their collection of sunglasses but told the salesperson I'd come back because I wasn't sure about a pair. The salesperson basically LIED to me when I specifically asked her if they were final sale and said I had 30 days to return them in order to get the sale and now I'm stuck with a pair of sunglasses I do not want because it turns out they have a NO refund policy. My advice is to to somewhere else because this is a low-class establishment. I certainly will not be doing business with them ever again.

You will wast your time and money for nothing.

Unprofessinal service.
Giving wrong information.
Sales person doesn't know what it is selling at all, but knows how to count money.
Their interest is all about making money without customer care.
Lowest price guranteed? Lowest customer service guranteed.

Simply go to the others.

This was an all around extremely poor experience. First, when I called for an appt. they confirmed that they took my insurance and agreed to confirm before I got there. When I got there, they hadn't confirmed it and said that it was too late in the day to call and check but assured me they took my insurance. They made me sign a waiver that I would pay for the exam if my insurance wouldn't cover it. The optician was chopping on her gum during the entire exam. Of course the next day I received a call that they didn't take my insurance and that they were charging me $190 for an exam. At that point I had no choice but to pay it since they made me sign a waiver. When I picked up my contacts I saw that they had also signed me up for a warranty program without asking me. I called back to ask them why they did that and they blew me off. I tried to get my Rx from them so that I could order contacts from somewhere else and of course they wouldn't give it to me! Surprise, surprise! I will never go back to this place. Completely horrible and unprofessional.

I went in for an exam and glasses. When I picked up my glasses, I could tell immediately that it was the wrong prescription-I couldn't even see across the street. They examined my eyes again, and increased the strength of my prescription by .25. This was STILL not the right prescription but they told me to try it for the weekend. I did try it, and it was awful. I called my old eye doctor, found out what my old prescription was and went back a third time and asked them to give me my old prescription.

The difference between the first script they gave me and the correct script was .75. This is a HUGE difference. They told me that my old prescription is too strong, but I think you should be able to read a street sign from across the street. Maybe I'm too demanding when it comes to vision, but the first pair of glasses I got were dangerously weak. It's a good thing I didn't try to drive with them!

I don't understand how an eye doctor has such trouble figuring out the correct prescription! I wonder if it's because of the equipment they use. It's all very new and high tech, but maybe it's just a little too automated.

I am not the only person I know who has had problems with this Cohen's. When I mentioned my difficulties in my office, 2 other people spoke up and said that their prescriptions were also incorrect.

On a different note, the people who work at the store are all very friendly and helpful.

I saw their ad in AM NY when I was on the subway and decided to give them a try. When I walked in I was happy to see that it was clean and the staff looked very professional. I told them I needed an eye exam and a pair of glasses, like their ad and they seemed happy to help me. They showed me all the frames the the ad entailed, I was sure to tell them that I really couldn't afford any passed the ad and they helped me out great. The doctor gave me my exam and the next day I picked up my glasses and I couldn't have been happier with the service and the level of professionalism of the staff.