Bad Customer Service
I'm restoring an old bike. I went to buy a pair of new wheels, tire, brake cables and pads, etc. There was no offer of assistance then I was told that they were closing (early). Evidently they didn't want the business.
Located two blocks from Wal-Mart, five minutes from a Dicks Sporting Goods and a Target, with this kind of customer service they won't be around much longer.