Horrible Place to Buy ANY Car.
As other reviewers have said, I called the dealership in regards to a couple of cars I saw online and was told by the Internet Manager that they were both there. When I arrived, they were no where to be seen and they said they must have been sold. Then they proceeded to convince me that the manual shift sedan version of the car I had been looking at was comparable (I explicitly said I wanted an automatic hatchback and that I would not purchase a manual or a sedan).
I test drove a couple of cars and found one I absolutely loved, much to my dismay, because after being at this dealership 20 minutes I realized this place was crawling with stereotypical hotshot car salesmen who repeatedly told how they'd been cutting good prices all day.
They told me they wanted to help me and that making their customers happy was their top priority and yet they refused to budge or even consider negotiating without some sort of commitment (either by check or by this weird handwritten pre-commitment they wrote on the back of one of my forms after we'd sat there a while). It took them over an hour and a half to appraise my trade in and once they were finished it was almost impossible to get the key back. We ended up leaving after sitting around for 3 hours and hearing stories about how one manager "worked 3 jobs and slept 4 hours a night to get a car he loved when he was 16..."
As soon as I left the dealership they called my house and asked to speak to my dad because I'd told them I had to talk to him before I did anything -- rude. I was the sole buyer of this car.
Gabe called the next morning and we gave him our price again and he said okay meet us in an hour. We waited around for 30 minutes once we got there for Gabe (by the way, avoid this little man at all costs) to meet us, though he knew we were coming. When he did he didn't even have our paperwork ready though he said he'd been working on it all morning. He came in and told us we had to buy a $500 service package to take care of us -- I told him I didn't want it but he said there wasn't an option they "give" it to everyone.
We left again with fairly reasonable terms but were uncomfortable with the high pressure situation. Gabe called us later and said they could meet us in the middle so we went back (I REALLY liked this car) and expected to speak with him. We ended up "working with" with another salesman, who was our liaison with Gabe, and signed the paperwork (Gabe never said a word to us on this third trip there). I was told I was on a special student discount plan to where my interest rate would be very low and the payments were within the range I told them.
We sat around for 3 1/2 hours waiting for the finance guy to call us in and when he did our payments were $40 a month higher, the term was a year longer, and my interest rate was 1.5% higher than I had been told. He's said, "that's what the salesman said he told you," -- he did not.
After bargaining another 30 minutes I got my payments down to where I wanted them. We were told we had to wait to tell our salesman we were leaving, which took another 10 minutes.
I love the car I ended up getting, but all the hassle was (almost) not worth it. Avoid this dealership at all costs -- they will straight up lie to you and keep you waiting for hours on end, literally.
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