We had a very unfortunate experience with these folks to the tune of $1200.00 a few days ago and we will never go there again, nor would we recommend them to anyone!
They showed no empathy what so ever to the situations ourselves as well as the other clients were in at the time that we witnessed.
They did not brief us during the emergency surgery as we felt they should have, left us hanging with no information for more than 2 hours, with a rude receptionist that was never at her desk, and no one to ask questions of.
And to top it off, we do not feel their sterilization process was up to par. When you let stray cats wonder around the clinic visiting the other ill animals as well as back in the sterile area, then there is reason to question their sanitation and sterile practice, or lack there of.
They had rude and very unprofessional staff, that had no excuse for some of their inappropriate comments to their clients. It was a very unprofessional atmosphere that myself nor my family and pets will ever be witness to again!
They discussed loudly for the other clients to hear in the waiting room the financial situations of some of the clients present, instead of pulling them aside and discussing it privately out of respect for them as well as the other clients. They had no respect for anyone.
We also feel that they spay and or neuter needlessly and claim it to be an emergency that dictated that they do so. I have since spoken with a few other clients of theirs that had a similar situation when they were told NOT to spay, and they did it anyway and CLAIMED it was in order to save the pets life. They have very questionable practices, and had we known then what we know now, they would have been the last place we would have visited in an emergency.
I will be filing a complaint to the proper authorities as well.
STAY AWAY FROM THIS PLACE FOR YOURS AS WELL AS YOUR PETS OWN GOOD!
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