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States > North Carolina > Raleigh Yellow Pages > Natural Stone > CityRock by Vostone Inc

CityRock by Vostone Inc

10310 Moncreiffe Rd, Suite 107 Rd Raleigh,NC 27617 map
Kitchen countertops Vanity countertop Granite, Marble, Quartz, Stainless Steel, Butcher Block, Outdoor Leaving,
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Description
This business is categorized as a Natural Stone business. CityRock by Vostone Inc is located on 10310 Moncreiffe Rd, Suite 107 Rd in Raleigh. They can be contacted by calling (919) 782-4237 or going to their website . They have a total of 4 reviews, 2 positive reviews and 1 negative review.
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First To Vote
holly_lynn
MarkDragle

MarkDragle

Tuesday, September 15, 2009
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GREAT Experience
I called their office and was put in touch with James Vose. He called me and arrived promptly at the time we set. He was by far more educated on granite and the process than any other company (and I met with six others) I met with. His price was the best, and he did what he said he would. I was able to select my slab and was EXTREMELY happy with the installation as well as the process. Two Thumbs Up.

Read more at raleigh.citysearch.com
Pros: Price was the BEST, Service was EVEN BETTER
Cons: None
Recommended: Yes
briercreekmom

briercreekmom

Wednesday, July 15, 2009
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best price..get what you pay for.
We recently upgraded our kitchen counters with Vostone. It was not a smooth process at all. The granite itself was beautiful. The installation was a nightmare. First we were told that we could keep our sink, then got a different story two days before the install. We had to purchase a new sink for 250 bucks. They do not touch any kind of plumbing. You need to hire a separate handyman to disconnect the plumbing and then reconnect the next day. My advice....Be at home during the install!!!! My husband and I had obligations at work and could not be there. Lets just say I was in tears when I came home and saw the installation. We had to hire a carpenter to touch up the trim and redo the caulking. Definitely the best price in town. Quality granite. Just be prepared to play general contractor if you go with them.

Read more at raleigh.citysearch.com
Pros: best price beautiful granite
Cons: they only do granite and just granite
Recommended: Yes
Snickerlat

Snickerlat

Monday, April 13, 2009
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VoStone warning
VoStone was the lowest bidder so I thought that I would use them. All of the staff was polite during the layout of the template. I wanted a chiseled edge put on the stone and from what I was told; this edge was new for them.
The problem started on the day of delivery. They were supposed to be here to install at 9am. At 9:30 I got a call from Zac telling me that they were running about 1 hour behind “We got behind last night and didn’t finish the fabrication”. Around noon, I got another call from him telling me that they are still working on it because “The air compressor for the cutter needed to be cleaned out, we’ll be there in 30 minutes or so”.
At 2:30 they finally showed up (I had to miss an appointment later in the day because they were still here past 5pm).
When the stone was still on the truck, it was easy to see that some of the edges looked machined while some of the edges looked like they were chiseled really poorly by hand. Instead of a straight edge with chisel, it looked like someone used a hand chisel and chipped away the edges, very wavy.
Once the largest piece of stone was put in, I noticed that a large 5” or so wide piece of a corner had been broken off with a long fracture leading up to it. It was epoxied back on. Another area about 6” long was also broken off and epoxied back on. The cut out for the sink was off about a ¼” so that they would have had to cut into the wall of the backsplash to push the counter top into the wall.
I called the office and spoke with Zac while the installers were still on sight... I was angry that they tried to deceive me and sell me a piece that they had damaged. I’m sure that all of the delays during the day were actually due to the time it took for the epoxy to dry after they broke it.

They removed the stone and agreed to replace it. No counter top, or sink for a week. Luckily, we were out of town.

Later that night, I checked over all of the remaining pieces again and found that the same type of damage was on the island piece. This piece was also cut 1/2” too narrow which didn’t allow coverage for the corbel and another was cut too wide. So the island piece is getting replaced as well.

As I type this I am waiting for them to show up with the replacement pieces. They are already 1 ½ hour late. “We’re on our way”.

Advice? They are considerably cheaper but you need to watch their back. Make sure that you have everything in writing concerning the job spec’s and closely go over all of the stone especially the edges for any cracks / broken areas before they leave your home. Very unprofessional that they lied to me and tried to cheat me. But now it is their loss, they definitely did not make any money from me after they needed to purchase another slab. The epoxy that they used looked very clean and professional, it was actually difficult to find. If they would have been honest with me, I might have kept the piece with some sort of agreement. Its 11:00 and they just showed up 2 hours late.

Read more at raleigh.citysearch.com
Pros: best price
Cons: deceitful
Recommended: Yes
holly_lynn

holly_lynn

Tuesday, March 4, 2008
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Customer Service and Quality is still very alive with VoStone...
I received a last-minute referral to VoStone from our accountant, during casual conversation about our desire to remodel our kitchen. I had been out for quotes on having our kitchen counters replaced with granite for some time. When I contacted VoStone, I was fortunate enough to correspond directly with the owner during the question and quote process. His commication was thorough, honest and timely. He gave me the most competitive bid (up front, no haggling) compared with three other companies (same granite, better edge choices, etc.). And even though the price was competitive, I still expected top-notch service. Their turnaround time was excellent (delivered in less than the quoted time), and the install staff was on time and courteous. Mr. Vose has a very professional organization. He is very concerned about the customer's happiness. We have a gorgeous kitchen and I could not have asked for a better experience.

Read more at raleigh.citysearch.com
Pros: Organized, competitive, reliable, quality
Recommended: Yes
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Business Details on CityRock by Vostone Inc

Phone Numbers:
Primary Phone: (919) 782-4237