My son's bike had a flat back tire not just the tube but a whole in the tire part too. I called Choice and talked to a very friendly gentelman and he said no problem they could fix it. I brought it down and did some other errands and it was fixed all for $10.00! I was so pleased! When the alternative was to go to the store buy a tube buy a tire and try to take the tire off and on correctly by myself I'm so glad that they were there!