Took a pair of shoes I bought via the Internet from a well know brand. One shoe fit perfectly the other was too tight. They fixed it within a day and have enjoyed them ever since!‎

I took in three pairs of shoes (all high heels). I needed the tips of the heels replaced on all three, and one pair resoled. The work was done quickly and well, and the man in the shop was as sweet as it gets. I will use them for any future shoe repairs & highly recommend them.‎

I have had two bad experiences with this shop unfortunately. The owner is a very nice man, but the work was so shoddy in the 2nd instance, I just have to write.
The first experience was with a Burberry purse that I had picked up in Mexico. The handles were worn out, and I asked him to replace them. He selected a very nice leather - the color matched well, but he stitched them with bright yellow thread. There was no other yellow stiching anywhere on the bag, and it sticks out like a sore thumb.
My most recent and really bad experience was with a Sigrid Olsen purse that had an L shaped rip in the lining. I am rather deft with a needle and thread, but wanted to have an expert repair it. I asked the owner which would be better - putting a patch behind the rip and applying heat to adhere or to stitch it? He kept asking me which I preferred. I told him that I would leave it up to his expertise and that I didn't want to do it myself because I was A) afraid of scorching the beautiful Pucci-esque liner, or B) having little threads stick out if I stitched it by hand. I told him I would leave it to him.
My boyfriend picked up the bag for me later that week, and I was horrified when I saw what was done. It looked like there was packing tape over the rip - but it was the sheen of burnt fabric. There was some kind of material - I have no idea what - but it looks like sawdust sprinkled into the rip and melted. AND, there are threads sticking out of the rip. I was so angry and disappointed that this had been done. This is a purse that is not available anymore and it is ruined. I guess you could say that I ruined it by ripping the lining, so I don't feel a replacement was in order, but I am just so disappointed.
I will never bring anything back to this store.

I have had two bad experiences with this shop unfortunately. The owner is a very nice man, but the work was so shoddy in the 2nd instance, I just have to write. The first experience was with a "Burberry" purse that I had picked up in Mexico. ...

Great employees that were very helpful with all of my questions. Very inexpensive and quick to repair my shoe. My stitching was repaired in 2 days for under 5 dollars.