Okay pizza, terrible delivery service
I first found Pizza Chicago when I lived in Santa Clara. I found their pizza to be fantastic, all though the price reflected a quality pizza. Still I never purchased from anyone but Pizza Chicago Santa Clara.
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I moved to the Burbank neighborhood of San Jose, and now had to order from the Pizza Chicago in Downtown SJ. The first couple of times I ordered, the delivery took over 90 minutes. I also found that their quality and recipe was not quite the level of the Santa Clara store. I always ordered the Joilet Jake, and enjoyed the strips of portobello mushrooms, the Downtown store used just pieces of portobello, and not many at that. Also, their prices were on average $1 more per pie. Still I found the pizza to be better quality than quick delivery places.
The last occassion I ordered from this store, I had friends coming over, and ordered several pies. After about 90 minutes, I called the store to inquire about my order, they said the driver was at my complex and should be there any minute. After another 30 minutes I called again, they said the driver couldn't find my apartment. I spoke to the manager, who seemed to care less that I had waited over 2 hours and still didn't have pizza. After another 15 minutes asking where the driver was, I told them I would go to the front of the complex and the driver could meet me there. So 2 hours and 30 minutes after I ordered, I finally got my pizza. Needless to say the quality was less than acceptable. I was still charged full price, and told by the driver to call the manager the next day about it, as the store was closed now.
I did not call the manager, and never purchased from them again. Recently I have moved back to the Santa Clara area, and fortunately can easily order from the Santa Clara store.