My injured dog and the owner's lack of responsibility
Some people are fans...at one time I was one as well. And then they hired a new groomer. Tristan, my cocker spaniel rescue, was detained for 4 + hours. In the past I'd drop him off and buzz through Trader Joe's, browse the products at Catts and Doggs and he'd be done. One hour or so tops...In addition to keeping him for an unconsionable amount of time, he was burned during the grooming. I was told by my vet--where we spent over $100 treating the burns--that faulty or poorly maintained equipment may have been at fault or a careless technician. Either way, he suffered--absolutely not acceptable. When I called the owner, she said they were incredibly sorry and certainly would take care of any vet bills and refund the fee I paid for grooming. That sounded like a responsible position for an owner to take. Well, it was just lip service. After that she wouldn't return my calls--10 total, the groomer,was absolutely belligerant and I'm in the process of filing for money spent and not refunded through small claims court.
I'm very distressed by the owner's behavior and the trauma and pain my little guy needlessly suffered.
FYI--if you use them as a groomer, please double check your pet following the grooming. The burns do not show up immediately. Throughout the day, Tristan's became more and more pronounced.
I'm appalled that anyone owning a pet store could be so ruthless. indifferent and irresponsible.
Regards,
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