When my husband and bought our first house we had to recarpet the entire up stairs. Carpets by Direct was recommend to us by our Realtor. There was a very kind older lady that really knew her stuff.. I wasn't super happy with the quality of the carpet, but we had to go with the cheaper stuff. I guess you get what you pay for. Since we bought our carpet, Carpets by Direct has redone their show room and increased their prices to give a more upscale feel.