I paid my first visit to CARMAX of Orlando based on a few friend's recommendations. As usual, I did my homework before I went. I had printed, solid information on my trade in value ($20,000) and the retail value of the vehicle I was interested in ($23,000). I knew in advance that the particular truck I was interested in was priced $2000 too high by CARMAX (they priced it at $25,000). I test drove the truck anyway, sat down with my salesman, and had my trade-in appraised. CARMAX appraised my vehicle at $16,000 and offered to roll the $4,000 of negative equity into my new loan. I tried not to laugh. I explained that I do not have negative equity and that their appraisal was incorrect. And further that I have documentation from three sources of my vehicle's trade in value. My salesman then explained that the added $4000 would only increase my payment by $50 or so. I politely asked him if he actually expected me to roll $4000 into a new loan on a vehicle that was priced $2000 too high to begin with. He then said that he was sorry we couldn't agree and gave me his card so that I may call him if I reconsidered. I explained that I wasn't interested. I did a follow up phone call to the General Manager the next day hoping that he would explain things a little better, and he did not. So, now you know two bits of information - one how CARMAX makes its money and two for buyers to beware.

PROS: Nice selection
CONS: Do your homework or you will be conned

Good selection of vehicles. Plenty of convertibles. If you like to price haggle, stay away. Professional sales staff. Fast and efficient process. Do not even consider the extended warranty. Its ruining their reputation. You will never get by with the advertised deductible.

PROS: Fast & efficient car buying process; clean low mileage cars
CONS: Extended warranty is a fly-by-night farce

Good selection of cars, excellent sales personnel and friendly environment. NO Pressure here...they take the time to explain every thing to you. The cars are well shown and well maintained.

PROS: Nice shopping experience
CONS:

We've bought our last 3 cars from Carmax. Two used and one new. We've traded in 2- they actually offer a fair price and you aren't obligated (or even pressured at all) to buy a car from Carmax when you sell yours to them. The last car we bought was actually a new Chrysler since they had a great money back deal that made a new one the same price as used. The no-haggle prices are also on the new cars. Salesmen aren't pushy and make it just seem like they are there just in case you need assistance.

PROS: Fair prices, great salesmen
CONS: Don't buy the extended warranty from them