Leased an 08 GTS Lancer in December 07 from Capitol Mitsubishi and just got rid of it 03/08. The reasons why you should not buy a car from these crooks are as follows:
1. SHADINESS-Finance manager tried to get me to sign for the car before I examined it for damage, defects, or mileage. I refused.
2. SCRATCHES AND SWIRLS-Lancer arrived from Stevens Creek Mitsubishi (same owner). It had scratches along the door handles of the car and a few on the body. I was assured the scratches would be removed. Car was buffed twice and scratches were not removed. However, swirls were added. Refused to take the car and told the finance and service manager that I would leave and come back the next day and if I couldn’t get a car without swirls or scratches, I would leave and not come back. Came back the next day and the car was clean. It rained later that week and revealed that the scratches and swirls had been covered with wax. Took the car back, notified Mack (general manager) of the problem and was assured it would be fixed and I could pick the car up the next day. Left my car, only for them buff it again, add deeper swirls to the scratches and cover it with wax again. After this, I was terrified of them destroying my paint even more and me being stuck with the car, so I just stop letting them swirl it up. My car was, at this point, entirely covered in swirls.
3. RATTLING DOOR- My right front passenger door began to rattle a few days after having the car. Took it to the dealership and was told that some of the bolts in my door had been tightened and the rattling w as resolved. It was not. Notified Mack and was told it would be taken care of. Ended up having the door panel replaced (2weeks after driving if off the lot) only for the rattling to remain. Called Mitsubishi Arbitration and got no help there. They only warned the dealership that I had called. After this the service dept refused to print work orders or invoices for the work they were doing on my car and pretended not to hear the rattling when it could clearly be heard from everyone but mitsubishi. Refused to let Capitol work on my car with no records it had been worked on.
4. ELECTRICAL PROBLEM-Windshield wipers went out on the freeway at 5am in the morning and almost had a wreck trying to get off the freeway. The windshield wiper controls weren’t working. It was only when I flipped the signal switch to get off the freeway that they started back working. I was terrified and this was the last straw. Took the car to Capitol and was told by Ricardo in service that a diagnostic on my car was not covered by my warranty and I would have to pay $110 to have my windshield wipers checked.
5. UNPROFESSIONAL MANAGEMENT-Requested numerous times to talk to Mack (general manager), only for him to hide in “meetings” or refuse to talk to me. Service manager rude and unprofessional.
6. INCONVENIENCE-Every time I tried to take my car in to have the problem inspected by a different dealership they couldn’t get me an appt until at least a week and I would have to leave my car and have no way to get to work, etc. I had to drive an hour to Capitol every time I had a problem and the other dealerships were even further. I am a travel nurse and work 12-16 hr shifts and don’t have time to waste having a brand new car repaired. Please buy another brand if you don’t live close to a Mitsubishi dealer or you are a traveler of any kind. Had two Nissans and never had to make an appt to have my car serviced or looked at.
6. MITSUBISHI MOTORS-Mitsubishi arbitration is a joke!!! Get a lawyer!!!!
7. RELIEF-Just got an 08 Nissan Altima Coupe. I love it. I love it. I love it. Nissan management very professional. Had two Nissans before the Lancer and never had any issues. Went back to Nissan and now I can breathe. I will never buy a Mitsubishi again.
Pros : They are very nice before you sign for the car.
Cons : Everything after signing for the car.
Price Range : $10000 - $25000
Recommended : No
Review Date : 03/21/2008
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