Canine Cabana cares and DOES return calls
Hello, my name is Lisa and I'm responding to the gentleman that recently wrote a review for Canine Cabana that we don't return phone calls and that we did not answer his calls. I was alerted to this by a current customer because they know that we do return calls and would NEVER tell someone that "we're busier than the last time you were here!" That's just not us or our way of communicating with our customers whatsoever. I, the owner, am also here working at my business every...single...day. This is my heart and my business, and I see the dogs faces that come in and out of Canine Cabana every day. They give me kisses when they come in and I give them their "bye-bye treats" when they go home. We also retain our employees for a long time, as I would rather pay good money to keep people that the dogs know and love than turn over staff every month. That being said, there is not an employee here that would tell someone that I "rarely come in" because that's just not true and I'm here day in and day out. If the phone call goes to voicemail it is because we are either face-to-face with a customer in our lobby and giving them a tour or checking them in or out (and I/we would never ask that person to stop and wait while we answer the phone). That's why we do ask people to please leave a message and we will call back just as soon as possible. And I can't imagine ANY business that would not return anyone's phone call that wants to give them their business. Who would turn away business because they didn't want to return a phone call? Certainly not us, and I can't imagine who would. If this person was a disgruntled customer for ANY reason, I apologize for that as we love and care for all our customers, canine and human. However I don't quite understand his argument with regard to the response by our employee, as that would NEVER be something that is said to a client. Thank you for taking the time to read this, I just wanted to say that we care. ;)
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