It??????s hard to make appointment. Very inflexible. The technician came in and said the home protection plan only allows him to do 3 items which is not true and said the 17 years he has been doing this none of the insurance covers showerhead. I had to call the home protection plan again and asked them to fax the order over to them again and indicated the items I needed to be fixed should be looked at and my upgrade plan covers the showerhead. I tried to call them and they said they never received the fax. I had to call home protection plan and then called them back. After some phone calls back and forth, I didn??????t get the appointment. I got tired of their attitudes and used too much of my time, I finally had time to follow up and they said it is already after 30 days and I have to get a new claim. They didn't have the paperwork and can't find the work order. Very poor service.