I have faithfully gone to this restaurant for the past 8 years. They have messed up orders, forgot things & sometimes the food was just bad. On the other hand, they have a veggie burger & sometimes the food is, not bad. Here is the straw that broke the camels back. There was those stupid little instant win things that come on cups, and we won a shake. So, we went to redeem it & they informed be (due to just wear & tear) that there was a little bit scratched off the other part, so it would be invalid. Now, we weren't trying to pull a fast one - get away with anything, just collect on a shake, that's it. But, instead, of any compromise or you know for perhaps being a loyal customer -- give an inch & redeem the instant win, they stood strong. They claimed they would not be able to claim it -- you know-- so what? After all the orders & food you've gotten wrong over the years --- hey how about some loyalty - some reward, but no, they lost a customer - due to their inability to see the bigger picture, we won, fair and square -- no bending.. nothing but a number, that's when I realized corporate sucks! I will now NO LONGER GO THERE!