Terrible Customer Service by James M. at InsiderPages
Arrived 15 minutes before closing on Wednesday, 17 September and was told very abruptly by the female attendant that they were closed. I told her I thought closing was at 5:00. She responded in harsh terms that the manager had closed the line down. Talked to the manager on duty and he said that he closed the line because if he let me in, his crew would have to work until 515. I than suggested that the hours should reflect closing at 4:45 not 5:00 if his workers had to be done by 5:00, He ignored my comment and forcefully told me that they were closed. Very rude employees, discourteous, and more concerned with leaving work than customer service or satisfaction. Will not have my cars serviced there again. Was a weekly customer.
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