We hired the Floors To Go in downtown Campbell to install carpeting in our condo. As we began moving in and arranging furniture, I noticed that the carpet in the corner of one of the bedrooms was cut crookedly and that a thin, 1 inch sliver of carpet was stuffed between the wall and the main carpet to make it look like it was all one piece. The main piece of carpet could easily be lifted to reveal the tack strip underneath. With a toddler in the crawling stage, you can understand the danger of the easily exposed tack strip. I called Mike Rorie, the president, to have this fixed. He never conveyed an apology and his immediate tone was more like I was bothering him than anything. He first suggested as a temporary fix to "put a heavy book over the area". After explaining that was obviously not going to work, we finally agreed to have his installer come out the next day at 4pm to do the repair. The next day I left work early to meet the installer and no one showed up. When I ...

Very professional. Everything was done on time and very well priced. Really enjoyed all the personnel - friendly, knowledgeable, and dependable. Would certainly recommend, in fact, already have! ...