We have been with this company for a number of years since it was the original Polar Water Company (20+ years). They sold a few years back and became Brookfalls, a locally owned independent. Everytime I called, I would NEVER get a return phone call. I had a problem with my water cooler and asked if they could fix it. They were supposed to come by and look at it, but no one showed up. I asked them if they had any promotions for a new cooler, and the OWNER was very blunt and said, "We're not willing to give you a water cooler." I finally called and cancelled service and they were very non-chalant about it. As a small business owner, I know the importance of providing excellent service in order to compete against larger companies. Brookfalls water is doing a horrible job and I do NOT recommend that anyone use their services. It breaks my heart to have to write such a review.‎