I can definitely relate to some other comments. I went to the
I can definitely relate to some other comments. I went to the salon with printouts of dresses i wanted to see. One of the salesgirls took the photos, pulled the dresses they had & wrote in the prices on my printouts. I fell in love with one dress & decided to purchase it. I paid for the dress & with all the excitement of finding "the" dress I didnt noticed they had charged me more than what the price the salesgirl had written on my printout ($1000 more). When i confronted them they said they made a mistake & wrote the wrong price on the printout. I was surprised that the owner did not try to help me & honor the price they had given me. On tv I see that many brides negotiate the price for their dress & i never did that, i just accepted the price she wrote down & didnt ask for any discount. Since they hadnt initially discounted the dress, i would have thought she would at least honor their mistake. Then when i went with my bridesmaids, they did the same thing. The salesgirl wrote down a price for them on a business card & when it was time to pay, charged them something else. Their excuse this time was that i chose a different fabric that was more expensive. I told them why would they give me a price for another fabric if they were the ones that showed me which colors i could choose from. I had to change the fabric & color since i didnt want my bridesmaids to pay more. After spending $7000 on my dress, i would think they would have been able to help us out here. NO! I had to beg them to send my a swatch of the other fabric so i could approve the change, which at first they told me they never send swatches. As if i hadnt learned my lesson, when it came down to my alterations, what a surprise, the same thing happened again. The seamstress initally told me one price & when they charged me, she said she added wrong & it was really more. I own a business myself & would never treat a customer like this. I can not recommend them to any bride. I was so stressed with the wedding planning & having to travel from out of town to my alteration appointments that i let them get away with all this crap. Now, however, i would never go back.
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Another friend of mine was planning her wedding at the same time & ordered her bridesmaids dresses there too. Her experience was just as bad. They ordered the wrong size for her maid of honor, a size too small & the MOH was from houston & had to get someone to alter the dress for her from houston because they told her it was too late to reorder another dress.
I suggest they try to re-evaluate their business process because they are definitely lacking in customer service, & fall very short in efficancy & making the experience a positive one. Needless to say, my crying moment when i found the dress was not one of excitement & joy, but dissappointment & frustration for being deceived by a wrong price tag!!!