My daughter and I went into Bridal Gallery looking for a wedding gown and it was the worst experience. I was stunned at how rude and unprofessional the staff was there. You were basically on your own to dig through the dresses and when it came time to trying them on, the sales staff did nothing at all to help you. Trust me, we weren't looking for any special treatment, but it would have been nice to have someone at least help us and answer our questions. But the very worst part of it was when my daughter found a lovely dress which we possibly would have purchased, but when we asked her who the dress was by she REFUSED to tell us. I couldn't believe this. She reassured me she would tell me who made the dress after I put a down payment on the order. I thought she MUST be crazy. I told her you don't make a major purchase like a wedding gown without knowing who makes it. FYI: All the wedding expert books I have read state that when you find any store that refuses to tell you the brand you should walk out immediately. Take my advice, don't go to BRidal Gallery. If you are looking for truly wonderful service and beautiful gowns, go to either Traditions in North Hills or Enchanted Moments in Fuquay.

once again like the other people that have been here the employees are rude... the owner is the worst. The dresses are overpriced too, so no need to go here. I got a bridesmaid dress for $210.00 and then saw it for $120.00 just down the street at a different store. When i asked the owner to cancel my order (two days later) or at least match the price of the other store she said no. So i got stuck buying a dress for a lot more then it was worth.

I called the gallery to see if they had dresses in stock and the owner said no, but they have that are very similar. When I got there I asked where I could find the dresses and her reply was, "they are all mixed in." So then I asked where certain designers were and again they were all mixed in. I searched the store without any help and when I finally found a dress I liked she wouldn't tell me the designer. I asked her to get a dress for me and she just walked away! I will NEVER buy anything from this store. I cannot believe how rude the owner was.

I wonder how a place that treats customers that bad, is still in business!
I wish I had read these reviews before we even went there. When we first got there, looking for the dress, we were greeted by a nice girl at the reception desk. Too bad we only saw her for about 30 seconds. Then the owner came. The rudest woman I've seen in my life. She's definitely angry at something and in need of some therapy.
I recommend some customer service training, after all it is because of their customers that they are still in business!!
They don't even deserve the one star!!!

I have been shopping for my wedding dress for almost 4 weeks and have been to various wedding salons and this was by far the worst! I wish I had read the reviews and I would not have wasted my time.
When my mother and I arrived at the salon, we walked in and the owner at the front desk just stared at us, she did not offer a hello or ask if she could help. Finally one of the staff let us know the lay out of the store and offered a dressing room. When I started trying gowns on they were laying on the floor in the dressing room (not hung up) and the staff just stood around and did not offer help in clipping the dresses for size or any information on the particular dresses. I wanted to see how a veil would look with the gowns but the ones they offered were laying in piles on the floor and were dirty and ripped.
Trying on wedding gowns, you should feel like the store is taking care of you and helping you through the process. I felt like this store was trying to scam brides! My mother and I wanted to take pictures of me in the gowns so we could remember them later- you CAN NOT do this. Also, they have cut out all tags and will not tell you who designed any of the wedding gowns you try on. They will only tell you after you order one!!?? You can not write down dress styles or any information to take from the store and dress prices are scratched out on tages and new prices written next to them. There is totally something wrong with a store that will not tell you all the information on a gown before ordering it. I ended up trying on a dress that I REALLY liked but would NEVER give this store my business.
Stay away from this store!! The owner was biting and rude to employees and staff while we were there. The whole experience is one that any bride would want to forget!