we came in to check the place out and the young lady at the front desk explained everything. She told us the small dogs and the big dogs are separate and they are only outside on the ruff pavement a little bit each day. We requested a tour to see where the dogs actually are, we were told we couldnt. We asked several more times and were given different reason's why we couldn't go back and see the area. We left and came up through the alley to see their backyard, and all the dogs started running towards the gate. It was all dog sizes all not supervised by anyone. It took some lady a couple of minutes to come out and see what was happening. So I think that's what they are hiding, all dogs mixed together without any supervision.

We took our dogs for grooming. Dropped them off at 11am. Called at 5pm and they hadn't started yet. Dogs had been in a crate for 6 hours. No phone call, to tell us the situation or why the delay. Call would have taken 2 mins. We live 2 blocks away, and would have brought them back. Very selfish on their part. Business comes before dogs, even if they soil themselves in a crate for hours. Be warned. Shady practice, along with a few cuts under the dogs eyes. They started at 5:30pm and over by 5:50pm. It took 20 mins to groom, but 6 hours in a crate. I will tell everyone that this is place is the worst. I insisted on a discount and was denied. Some immature high school girl sits at the front desk. Clueless beyond words. If you don't care about your pet, take them here. They will ignore them for hours, then leave them bleeding.

I started taking our doggie Gucci in March '09, after we got him from the pound, and we have been going twice a month for grooming, and two weeks ago, we left him there for the weekend. We were extremely nervous about leaving him because while Gucci is a very sweet, loveable dog, he does not like strangers and is always barking and growling at strangers and other dogs. Imagine our relief when we were told that Gucci behaved beautifully that weekend, and made some new friends. As for the grooming, Edson does a wonderful job, using top of the line products. Gucci looks fabulous every time we pick him up, and we get so many compliments. Best of all, Gucci is one very happy doggie after a visit to BSB!

I took my dog to Bone Sweet Bone beginning about a month ago, and I loved it. That is until last week....I had my dog boarded for a few days and I also had him groomed that day I picked him up. I noticed a little bit later that he had nicks all over his back legs. I gave Santiago a call the next day when they were open, to make him aware that my dog had suffered several nicks on his back legs from grooming. Through a series of phone calls, nothing was resolved. The groomer and Santiago both denied that the nicks were not a result from his grooming....well they sure as heck weren't there before I dropped him off! I realize mistakes happen and I am understanding of it. Had they realized their mistake and owned up to it, apology would have been accepted and I would not be writing this review. The fact that they are both denying it, only tells me that they are careless liars that don't give a cr*p about my dog's well-being.

Do not take your dog here!! Thanks to Santiago and his crappy groomer that thinks he is too good to own up to his mistakes and lie, my week was ruined. I cannot stand liars, especially when it pertains to my sweet, innocent dog.

We rescued a puppy from the shelter, and she was a typical puppy - hyper, untrained, etc. We decided to take her to a daycare Mon-Fri, and we came across Bone Sweet Bone, one of the few doggy daycares in Studio City. We are so pleased with the results!!!! When we pick up our puppy, she is tired from playing all day long, and when we get home from a long day at work, we get to relax with our dog. Not to mention, it has been much easier training her because she is tired and actually listens to us. We also groom her at BSB twice a month, and they do an INCREDIBLE job!!! Santiago is the owner of BSB and is absolutely amazing with our dog. Every time we pick her up, he has a story to tell us of the fun adventure our dog had that day. Its obvious that he is very hands-on. And we love his staff too! They are the best! Their love for our dog makes us so comfortable leaving her there for the day. I HIGHLY RECOMMEND BSB! Your dog will love you for it.