The people at Bluegrass RV get 4 stars for being extremely tolerant and service oriented. My parents came from out of town recently and traded in their RV for a new one. The people at Bluegrass RV bent over backward to meet every demand (no matter how ridiculous ) my father had, and they did it kindly and with a smile. The transaction went off without a hitch and my parents could not be happier with their new motorhome.