Over two months ago my Mom, who is 71 years old, needed her hot tub repaired. Dan came to the house and removed the heater unit to the hot tub, took 100 dollars up front and then received 133 dollars for the a new one. He had misdiagnosed the problem because after the installment the hot tub was still broken. He then took the panel with the electrical information on it and was going to send it to Balboa to have it fixed. My Mom gave him 100 dollars for the shipping. He never did sent it. After numerous phone calls and weeks later with no replies he finally brought the panel back with the old heater in it but did not return her money. When we do get through to him he uses personal excuses as to why he has not paid. He refuses to cooperate. After 333 dollars the hot tub remains the same.We have given him plenty of time and I think his licensed should be revoked. Not only does he cheat the public he rips off elderly woman. He should be ashamed of himself. Karen Kozak