Virko has always been honest and professional each time we have had to have maintenance on our cars!! He goes the extra mile to make sure our experience is a good one!

Bill is enthusiastic and energetic. I appreciated his input on the scheduled and additional work that was done and on his keeping me informed. Bill has a great customer service attitude. Many thanks to the service technician who worked on my car. I do not usually get to the see the person who actually does the work and makes recommendations and am, therefore, not able to thank him in person. Many thanks to the dealership for having loaner vehicles available. This is a great service which adds to the overall customer satisfaction with Bill Jacobs VW.

I have had this vehicle serviced at both Pugi and Orland VW for the same issue and they did not fix it. I brought my Jetta to them 7 times in 4 years for the same problem and it was never fixed. I brought my vehicle to Bill Jacobs and they took better care of me than either dealership. They also worked with me and VW corporate to get a known problem with a wiring harness in the door fixed and went OVER THE TOP with help!!! I am 64 years old and have been out of work for 2+ years. They actually cared about what I had to say and treated me like a queen. I will continue to go to Bill Jacobs and recommend them to my friends for their purchase and service needs. I will NEVER recommend the other two dealerships.

This specific dealership provides excellent sales service. They are friendly, considerate and interested in giving their best customer service.