We were told about this company from a friend. They were very understanding of our needs. They arrived when they said they would and did an excellent job. From my first phone call into the office until the job was complete I was more than satisfied with all aspects of this company!! This company is Highly Recommended!!

I called Biggs first thing Monday morning and I was put first place for service the next morning. The man was prompt and polite. He explained everything that was wrong and gave me a lot of information that was very useful. I highly RECOMMEND Biggs Heating & Air Conditioning.

Relocated to area in 2007- was given tthe name of Biggs from our realator- they serviced our units. we were aware that we needed a new unit and decided to purchase one in 2008. After getting bids from 3 other companies- we decided to go with Biggs. Long story short.... they sold us a new unit and new duct work- The work started on June 11th and continued through the 12th. The installers left that afternoon and around 5:20 911 received a call staying our home was on fire. Luckily we were not home. However we are now out of our home for the next 9-11 months while it is getting rebuilt. Both the fire department and an independant fire inspector have determined that Biggs was/is @ fault. We have later found out that they NEVER pulled a permit as the state of north carolina mandates. This is the MOST devistating that that could has ever happened to our family- with 2 children one 5 and one 8 months this has been an unexplainable thing and will now rob my family of a year of our lives- not to mention the night terrors my 5 year old is having. Therefore WE DO NOT RECOMMEND THIS COMPANY.

I dealt with this company early in 2007, after buying my first home. There was a problem with the heating unit that was installed 2 years ago, and rather than informing me this unit was still under warranty, they charged me full price for parts and labor. After reviewing the receipt, I called the maker of the unit, and had them ensure for me that the unit was in fact still under warranty, and should be covered. That same night there was another problem with the unit, really the original problem was not corrected. When they came out, after a long discussion with the technician and finally the service manager, they determined that the warranty was valid. In retrospect, they determined that for some odd reason, they determined that the initial repair, that did not correct the problem, was not covered by the warranty, but the second one was.

After consulting with a family member who works for a HVAC company out of the area, I tried to speak with the Service Manager about this, but he refused to budge, so I had my family member contact him, but he refused to speak with them, determined to speak only with myself.

Long story made short, I ate the cost, but I will never deal with this company again, and I will go out of my way to make sure that those I know, know not to use this company. I hope this review helps someone else out there too.