Avoid this company
I dealt with this company early in 2007, after buying my first home. There was a problem with the heating unit that was installed 2 years ago, and rather than informing me this unit was still under warranty, they charged me full price for parts and labor. After reviewing the receipt, I called the maker of the unit, and had them ensure for me that the unit was in fact still under warranty, and should be covered. That same night there was another problem with the unit, really the original problem was not corrected. When they came out, after a long discussion with the technician and finally the service manager, they determined that the warranty was valid. In retrospect, they determined that for some odd reason, they determined that the initial repair, that did not correct the problem, was not covered by the warranty, but the second one was.
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After consulting with a family member who works for a HVAC company out of the area, I tried to speak with the Service Manager about this, but he refused to budge, so I had my family member contact him, but he refused to speak with them, determined to speak only with myself.
Long story made short, I ate the cost, but I will never deal with this company again, and I will go out of my way to make sure that those I know, know not to use this company. I hope this review helps someone else out there too.