We left our dog for six days. I gave them seven individual daily portions of food in zipper seal bags plus two treats per day; all with her name on each bag. They said they ran out of food on the fifth day. The REAL ISSUE was the TICK infestation. Upon picking her up we discovered ticks. We found ten to begin. Then after bathing her with flea and tick shampoo we found more. We took her to the vet to get bathed. They found seven more. It did not end there. This dog has never had any fleas or ticks. She had deer ticks as well as the smaller variety. She is an indoor dog, the yard was treated six weeks ago, she had been bathed by the vet one month ago, and she was just at the vet prior to, literally the day before, taking her to this stay. The staff was nice. We did not ask to see where dogs are kept. These are the facts. You decide.

When I went on vacation, I called upon Best Friends Pet Hotel to keep hold of our pets for us. When we got back, our dogs looked happier than before we left, and they were all newly groomed and had new haircuts, as well. We'll be sure to use Best Friends again.

I was initially happy to recommend Best Friends for boarding, however that is no longer the case. The policy for cancellation is very unfair & when confronted for a reconsideration - the female manager was very unhelpful! I made a reservation one week prior to drop-off & when I tried to cancel the reservation 5 days prior to drop-off (only 2 business days later)...I was told my $75.00 deposit was non-refundable! The policy is that you must cancel 1 week in advance, however that would mean I would have had to cancel the same day as the reservation was made! This policy is their cheap attempt to swindle people out of a deposit & I find it very petty. My deposit could be credited for future use, however that obligates me to future use & I again feel 'trapped.' I completely understand that a cancellation policy is important, however 72 hours would be sufficient & better flexibility for patrons. I expect better customer service for a high-end boarding operation & I hope they learn from my loss of business. Don't be unlucky like me!