Overall: This is a review on the Geek Squad team at this particular Best Buy. I purchased a new laptop and paid the service fee to have them set up anti-virus and anti-spyware software installed with their experts also removing the unnecessary items.
It took longer than they had claimed and worse, a few months later when I went in with a problem, the technician tells me that the programs were never activated/installed! I couldn't believe it - the guy laughed and said I was lucky that something worse hadn't happened. My question: What was I waiting for and paying for the first time around?!?
Value: Best Buy usually offers pretty good prices on products.
Service: Terrible Geek Squad team!!!!!!!!
Quality: OK - the hard drive on my laptop died on me...could have been a bad laptop or coulda been the 6 months I used it without protection (thanks Geek Squad).
Pros: Convenient location, ample parking, large selection
Cons: Geek Squad - make sure you double check their work!
Price Range: N/A
Recommended: Yes
Review Date: 09/05/2008
This review helped 1 person which earned the reviewer 1 Mojo Point.
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