Making an appointment was very nice and friendly. Also, a phone called to remind a night before of the appointment. Clean + cute place for pets. Friendly service. Kind ,understanding and very good Doctor. OVERALL = very good !!

I didn't originally come here to write a review. Rather, this site just came up in Google when I was searching for the phone number for my Vet. But I just had to register and refute the reviews above. I'm baffled that someone would think that the people there are rude. My experiences have always been warm and positive. In fact, I travel past quite a few vet offices just to get to this place because I appreciate the fact that the Dr. actually takes time to explain things to me. The techs are very sweet and they always remember my Dog by name. Also, I have never been asked for my SSN, nor have I been kept waiting for an appointment.

-Erika

This is the worst Animal Hospital I have ever been to.
The staff was rude, incompetant, and completely apathic to my dog's situation.
After waiting 20 minutes past my appointment time, I was put in a room where a tech came and dragged my dog out of the room away from me.
When I questioned where she was taking him she told me they never examine the animals in the room with the owner!
Another twenty minutes later, Doctor came in gave me back my dog but had no time to explain anything or answer any of my questions.
Furthermore, they shaved my dog's neck and took a lab sample without even asking first!
I was sent home and told I would get a call the next day with lab results.
Three days later I was left a messages that the levels were normal?
This is what I get for $300.00!
I went to another Hospital that remedied my dog's problem with out any labwork at all.

This isn't a true review because I've never actually met the Dr. but his staff is incredibly rude and incompetent! I went there to get flea meds for my dog; they wanted me to fill out an application including my social security number! (Hello! I can get the meds over the 'net or at Petco) I refused to give them my SS# and they made a big stink about it. I had a voucher for 1 free month of Frontline Plus with the purchase of 6 months from the vet and they refused to take it! They also refused to sign the paperwork--I had to go back the next day and try and get them to sign it. They also wanted to take my insurance papers and fax them to insurance themselves and get paid directly! (That's not the way it works--I pay 100%, fax in papers and get reimbursed) Suffice it to say, I never received my free month of meds and the front staff are a bunch of "know it all's" who are just office workers--NOT vet techs who dispense their own opinions on everything from medication to operations! (They even bad talk the medications that the Dr. prescibes!) I would never give Dr. Krivoy my time because it would take forever to get to him after the horrible experience with his staff. NO THANK YOU!

Other hospitals have labeled our cat vicious but at Berkley they very easily managed to keep his stress low, which kept him docile. Also, they didn't try to push procedures on us that we didn't need and were very up front about costs. All in all a pleasant experience.