look they work with you to try to help. But If you can't help them to help you then they are wasting time and money.
the only employee who won't do jack for you is Rick Smith if you don't like him tell the boss john berg and if you get him ask for some one else to help you as far as locked doors the employees have lives to lets not forget that.
When the day is done they want to go home like the rest of us right. there hours of operation are on the door and it reads 8:30- 5:30 Mon-Fri and 8:30-1:30 on Sat and take a number they are right there on the counter. they do what the can to help. So try to do it without berg and see how far you get.
I like Berg hardware I have been going as far as I can remember. and still do to day The out side could do with some work and they did pant not to long ago so it looks nice but you know what they say can't judge a book by its cover.

I agree with the other reviewers that this place has the one screw you need that you can't find anywhere else, or that you don't want to look for at Osh or Home Depot, where no one will help you. I have been in there countless times with one little handle or screw or cabinet latch that I need and they can solve the problem. Most of the people there are friendly and patient even when you can't explain what you need very well.

I have always found the staff at Berg hardware to be friendly and knowledgeable. If you are looking for a specialty hardware item, come on in. If they don't have it, chances are they know who will. They will work with you on custom jobs and give you ideas about how to build it/fix it, etc. if you are stuck.

For all of you who don't like Berg hardware, just think what it would be like not to have a place like that where you can come in and get a single screw, or some weird tap, or even a plumbing fixture from the 1930's. I don't mind the higher price, just so I get what I need, and from people that know what the heck they are talking about.

This is the only hardware store worth going to for ten miles in any direction. In fact I've even seen salespeople from other hardware stores in Berg to get parts to fix their stores... no foolin'. I've heard lot's of people complain about the prices; but here's the thing, who else is going to stock a $150 box of 1/4-20 Allen nuts, just so you can go in and buy two any time you want. They even had stainless steel acorn nuts when I needed them. Yes they were five dollars each; but they had'em, they knew where to find them and they were American made. The latter point escapes many people; some of this stuff isn't made in China yet because the quantity demand isn't there--like the Allen nuts. If you ask me it's the big box hardware stores that are the expensive stores; they cost too much in terms of time, quality of life, and realestate. Additionally big box store may look they have a lot of stuff but it is usually a lot of different brands of the same thing, ie, how many different brands of pliers do you need to choose from? Never mind the sales people, they may be friendly, but they don't know a pin-spanner from a cir-clip plier.

ok first off have u ever went in to a hardware store and asked if they can gut u a metal to a certain size but they can't. berg hardware can plus they have all sort of hardware. electrical,pluming, tons of screws,bolts,nails. i recomend u visit them ignore the bad reviews you will never know if you do not see it for your self.