Monday, November 12, 2007
Friendly but unaccountable - Like having a buddy help out
I had Belco Electric come out to install 2 canned lights with switches and 2 remote controls for ceiling fans in my newly constructed house. After 7 hours on the job, the technician had not satisfactorily completed any of these jobs. I needed to put in couple hours of work myself to get the canned lights installed and, when the technician left, I was left with two holes in my wall and no working remotes in my ceiling fans.
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I was met with a total lack of accountability when I contacted the main office the next day. When I asked him why holes were cut in my wall before identifying for potential blockages behind the wall, I was told they cannot anticipate these things. When I asked him why the fan remotes were not working properly, he told me BOTH fan kits were probably defective. I find these answers unprofessional and unlikely.
About the only positive thing I can say is the technician was friendly and tried his best.
I put Belco?s level of service on par with having a buddy come over to help ? except it costs more!
Pros: Friendly and hard working
Cons: Unaccountable and inexperienced