I agree that they are a bit pricey, but most vets are, and I haven't had a bad experience there yet. I have been bringing Cody, my 9-year old border collie, there for the past year. I have found that the services I have gotten have been very thorough, and the techs are wonderful and very friendly. Every time we go in Cody gets tons of attention, treats, and good care. I put him on the Wellness Plan for the first time a few months ago, and feel that it has been worth my money for all of the care he has gotten so far. They have never been pushy or tried to make me buy something he didn't need.

overall very unimpressive and uncaring. Much appearance of the corporately owned mentality....decisions made by bad business people instaead of caring doctors.

Be very careful when you get the Banfield Wellness Plan for your beloved pet. My dog Misty passed away in December after I could not get a call back from my vet. I called three times and left messages that I had an emergency, and finally got a callback the next day, over 9 hours after my dog died ! To make matters worse, Banfield kept right on taking the payments for the wellness plan out of my checking account for three months after Misty died. When I contacted Banfield's corporate offices, I spoke with a man named Chris, who matter of factly explained to me that they kept on taking payments because I used the plan and saved money on services. So I guess this is their way of getting back some of the money I saved by using the plan. Now I ask you, how callous is that ?? Your pet dies, and all Banfield can think about is recovering part of the money you saved on services for your pet. Based on my experiences and in my opinion, Banfield doesn't care about your pet at all, just about money. I will not recommend them to anyone. If you have had a similar experience, please contact me. I think it's about time this is made very public on national television. This policy sucks !

When we moved to the city this is where we took our two small dogs. We were there about a year and will no longer go and would not recommend this place to anyone. They are expensive and try to charge you for things that are unnecessary.

We were waiting in the examining room for 30 mins. because they had forgotten we were there! They did not apologize or give us any kind of discount. There is always a wait and rarely do you get in at the time of your scheduled appointment (its generally a 15-30 min. wait with an appointment)

They are really unpersonable, however it may seem this way because the last vet we had our dogs at treated us well.

We scheduled a surgery for our dog and the doctor was supposed to call us before hand and never did. We called her and left a message for her to call us back and again she never did....that's not what i call professional.

We didn't feel our dogs were really cared for so now we are taking them somewhere else.

Took my dog to banfield hospital.I was treated very badly and they did tons of tests that weren't required.They are only concerned about money.The wellness plan is a rip off.I decided to go to a real vet and got better service and payed a lot and i mean a lot less.They try to make you think you are saving a lot of money on the wellness plan.Actually they hike up the prices and when you get your bill it states if your on the wellness plan you would have saved this amount of dollars.RIP OFF I DONT RECOMMEND THE HOSPITAL OR THE WELLNESS PLAN.I forgot to mention they said my dog had to be on medication for being over weight.Took her to a real vet she just needs to be on a diet not medication.THEY ARE OUT FOR THE MONEY.THEY CHARGED A 1000.00 DOLLARS