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Description
This business is categorized as a Christmas Tree business. Backyard Pools is located on 5700 Garfield Ave in Sacramento. Services provided by this facility consist of Sales, Sales, Homes, Domestic, Solar, Pool Sweeps, Chemicals, Residential Services. and they can be contacted by calling (916) 332-2250 . Their hours of operation are Monday Closed , Tuesday Closed , Wednesday Closed , Thursday Closed , Friday Closed , Saturday Closed , Sunday Closed They accept Visa, Master Card. for payment. They have a total of 2 reviews, 1 positive review and 1 negative review.
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oddmoore
Darkesmoke
Darkesmoke
Monday, September 7, 2009
Rating:
Value:
Service:
Quality:
Service with concern
Read more at sacramento.citysearch.com
We bought our pool and accessories from Backyard Pools in 2002 and have experienced outstanding service since.
Four years after our purchase, the sidewall of our pool was damaged due to a storm. Not wanting to shell out $400 for a repair specialist to come in, the folks at Backyard went the extra mile. One of them came over to my house and walked me through a side-wall repair. She didn't have to do this. I did the job myself and have been forever thankful for their help. The individual who came over was one of the daughters. This is customer service.
And just this year, the older lady walked me through a skimmer repair that, again, saved hundreds. We've been customers for 7 years now, and will go to no other pool store.
Four years after our purchase, the sidewall of our pool was damaged due to a storm. Not wanting to shell out $400 for a repair specialist to come in, the folks at Backyard went the extra mile. One of them came over to my house and walked me through a side-wall repair. She didn't have to do this. I did the job myself and have been forever thankful for their help. The individual who came over was one of the daughters. This is customer service.
And just this year, the older lady walked me through a skimmer repair that, again, saved hundreds. We've been customers for 7 years now, and will go to no other pool store.
Read more at sacramento.citysearch.com
Pros: consistent. these folks define customer service
Cons: none
Recommended: Yes
oddmoore
oddmoore
Thursday, May 22, 2008
Rating:
Value:
Service:
Quality:
Over priced, slow and VERY rude.
Read more at sacramento.citysearch.com
We initially bought a 21' Doughboy pool from Backyard Pools, about 2 years ago. That transaction went o.k. aside from them being incredibly slow. Now that we've had the pool for a couple of years, we know much more about parts, maintenance,brands and cost.
We now realize the obscene mark-up on their prices. For instance, a 21', 20mil vinyl liner for a above ground pool is about $600.00 at Backyard Pools.
We bought one that is 25mil, vinyl from Leslie Pools in Roseville for $260.00. That was after they happily matched a online price we found. Even so, Leslie Pools had a 25mil liner for our pool regularly priced at $380.00. That's still a big differance from what Backyard Pools was asking and they WON'T price match.
Backyard Pools tried to tell us we were buying a inferior liner and that theirs was of superior quality. Phht! Please! Their liners are 20mil. Ours is 25mil and NOT recycled materials.Their Slogan say's "we will not be undersold"!.
Try getting them to match a price. They'll act like you just personally insulted them. It's a family run business and the rudest of the bunch is the mother. She's a monster. The two daughters who work in the front are a little better but not by much and there's another person who works the front area as well and she's a absolute pig of a human being.
We've tried several times to shop there with optimism and good humor, but each time we walked away saying "never again". Be forewarned if you think you need to go to Backyard Pools. They are a rude bunch of rip-offs.
We now realize the obscene mark-up on their prices. For instance, a 21', 20mil vinyl liner for a above ground pool is about $600.00 at Backyard Pools.
We bought one that is 25mil, vinyl from Leslie Pools in Roseville for $260.00. That was after they happily matched a online price we found. Even so, Leslie Pools had a 25mil liner for our pool regularly priced at $380.00. That's still a big differance from what Backyard Pools was asking and they WON'T price match.
Backyard Pools tried to tell us we were buying a inferior liner and that theirs was of superior quality. Phht! Please! Their liners are 20mil. Ours is 25mil and NOT recycled materials.Their Slogan say's "we will not be undersold"!.
Try getting them to match a price. They'll act like you just personally insulted them. It's a family run business and the rudest of the bunch is the mother. She's a monster. The two daughters who work in the front are a little better but not by much and there's another person who works the front area as well and she's a absolute pig of a human being.
We've tried several times to shop there with optimism and good humor, but each time we walked away saying "never again". Be forewarned if you think you need to go to Backyard Pools. They are a rude bunch of rip-offs.
Read more at sacramento.citysearch.com
Pros: They have a decent assortment of smaller replacement parts to choose from.
Cons: Extremely high prices. VERY rude and painfully slow.
Recommended: Yes
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Business Details on Backyard Pools
NONE
Hayward
BRANDS
Kenmore, Doughboy, Starite, Pentair, Loop Loc, Foxxx, Doughboy, Loop Loc, Zodiac, Muskin, Nature2, Hayward
PRODUCTS
Swimming Pool Furniture, Ladders, Vacuums, Pump Systems, Parts, Solar, Christmas Trees, Liners, Liners, Liners, Pond & Pool Supplies, Pool Sweeps, Chemicals, Pool Sweeps, Pools, Chemicals, Accessories, Ladders, Above Ground Pools, Liners, Filters, Parts, Vacuum Systems, Above Ground, Pool Covers, Vacuums, Garden Decor
SERVICES
Sales, Sales, Homes, Financing Available, Domestic, Solar, Pool Sweeps, Chemicals, Residential Services
OTHER
Above Ground, Solar
Payment Types:
Visa,
Master Card
Phone Numbers:
Secondary Number: (916) 334-4600, Primary Phone: (800) 952-5405, Toll Free: (800) 952-540, Primary Phone: (916) 332-225, Secondary Number: (916) 332-2250, Secondary Number: (916) 336-4600
Hours Open
| Monday | Closed |
| Tuesday | Closed |
| Wednesday | Closed |
| Thursday | Closed |
| Friday | Closed |
| Saturday | Closed |
| Sunday | Closed |
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