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Captain Mac's Used Boats Motors Trailors & Parts

5900 Blue Bluff Rd, Austin, TX 78724
Captain Mac's Used Boats Motors Trailors & Parts Mojo 2/ 5
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(5) Captain Mac's Used Boats Motors Trailors & Parts 2/ 5 stars 5


This business is categorized as a Boat Repair business. Captain Mac's Used Boats Motors Trailors & Parts is located on 5900 Blue Bluff Rd in Austin. Services provided by this facility consist of Buy, Sales. They can be contacted by calling (512) 929-0931 . They have a total of 5 reviews, 1 positive review and 4 negative reviews.
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First To Vote
elizabeth9218
tryingtobecalm

tryingtobecalm

Wednesday, December 10, 2008
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Find another repair shop
Ok, so I feel stupid for going to this place more than a few times. I've had bad luck with boat mechanics in the past and this just added to my misery, but it's very hard to find people that work on the old stuff anymore, so I kept going back. In all respect this place was probably a great place at one time, it's been around probably since the 70's, but I think it's gone way down hill since. Things that you will find out quickly are: they don't give you a time estimate that's ever close. They may say a week and it's a month. They hardly ever give a close cost estimate, sometimes my bills have been double what was quoted. They rarely call you to give any update or let you know when the work is done, 9 out of 10 times I would be calling them. The Office staff is just "nice enough" to you. There is a revolving door of mechanics at that place, I think I've had four different guys work on my boat and a few times I could definitely smell alcohol on their breath. I think the only person that is a certified mechanic is the captain himself, but he doesn't turn a wrench anymore. He may guide the mechanics, but he can't watch over their shoulder all the time. So, the last time I went there they took a long time, did un-approved work(didn't call) installed parts without my approval and then told me my engine was trashed. Now, I can't prove that they destroyed my motor, but it was running with a carb problem when i dropped it off and when I went to pick it up it looked like a grenade went off inside and the motor is in pieces. They wanted to charge me over $1000 dollars to fix it, and I had bought that motor from them about 6 months before for around $1500 dollars. I took the motor back in pieces because I didn't want them messing with it anymore and now that's what I'm left with. Don't end up like me. If you have a boat you want to scrap then take it there, it's more of a scrap yard than a repair shop.

Read more at austin.citysearch.com
Pros: They work on old motors, good luck with the mechanics
Cons: Everything listed in my statement
Recommended: Yes
seaDragon

seaDragon

Tuesday, July 22, 2008
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Friendly folks, but poor quality technicians
I took my boat to Captain Ma'cs for routine maintenance. They did the job very promptly. However, they mechanics did the work so poorly that caused other problems on my boat, costing a lot extra repairs. I asked around and found out their machanic turn over rate is extremely high. They are not certified and don't get treated well. I enjoyed talking to the friendly folks there. Regrettably, I won't be taking my boat back for service.

Read more at austin.citysearch.com
Recommended: Yes
CATexan

CATexan

Wednesday, June 18, 2008
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Stay Clear of Captain Mac's!
We took our boat in for repair and they had it for 5 weeks. On many, many occasions they said it would be ready and that they would call us back, but they never called back. When we would finally reach them, they would tell us there was yet another problem they found and that it wouldn't be ready until the next day or week, and then it would start all over again. This went on for 5 weeks! We finally told them we are coming to pick it up whether it's ready or not and will have it fixed else where. Our original quote was $300 - but when we went to pick it up they said it was going to be $800!

Read more at austin.citysearch.com
Pros: None
Cons: Poor customer service, Inaccurate quotes, can't be trusted
Recommended: Yes
emsoprano

emsoprano

Tuesday, February 12, 2008
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Captain Mac gets the job done
Captain Mac's Marine has a large selection of used boats and 'fixer upers' to choose from as well as jet skis, and other aquatic recreation gear. This is definitely a used boat store so don't expect anything fancy, but there is a LOT of selection. Acres of it. They do repairs and sell certain parts for boats as well. The staff there is a little bit country, a little bit 'old Austin'...even if a bit grungy, but on the whole, honest and helpful. They have been around for a long time and have a lot of experience. Did you know that the Captain used to be the head chef at Austin Country Club? Ask him about his cooking adventures...

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Recommended: Yes
elizabeth9218

elizabeth9218

Wednesday, August 15, 2007
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Rude and Crass Customer Service!
Okay, so we had this old boat that we didn't want anymore. It needed a lot of repair work. When asking where we could take it to drop it off, we were told to go to Captain Mac's. Well, we took it by there in August and it was HORRIBLE customer service from the moment we walked in the door. A very gruff gentlemen talked with us. When we told them we heard that they sometimes pay people for the parts, he said "let's go take a look...". When we got out there he said our boat was a "*$%#ing piece of #!*^. He said, "I bet you're glad to get rid of this, huh?" Unprofessional, rude and crass would be the words used to describe this man. My husband just tuned him out and drove away. True, the boat wasn't the newest or the fanciest, but it was still ours and I felt that warranted more respect in words and demeanor than this man could offer. Sadly, it seems in Austin there's just not a lot of options for someone in our situation. Captain Mac will still get business not because of his cheery attitude, but because of a lack of better options!!

Read more at austin.citysearch.com
Pros: at least you can drop off your old boat there
Cons: foul language used, rude attitude
Recommended: Yes
Business Details on Captain Mac's Used Boats Motors Trailors & Parts

PRODUCTS

SERVICES

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Phone Numbers:
Secondary Number: (512) 929-7865,
Primary Phone: (512) 929-0931