STAY AWAY, I remembered when my dad had his VCR fixed several years ago, and they broke a part of the VCR while fixing it, refused a refund. I remembered their were intense verbal exchanges between my dad and their employees, Including cursing.

Really, not reliable, not responsible for their actions

Better Bizness Bureau rates this crapshack a D-

Arts TV is one of the few companies that provide TV repair service.They do house calls and if you go to there website you get a free house call if they do the service. They are very knowledgeable and provide good service

I thought Art's TV repair service was great! Granted, the guy who came out wasn't fluent in English, but he's not here to talk the talk.. he's very efficient with handling the TV, and works very quickly. He diagnosed the problem and fixed our DLP like new! We called him ahead and informed him that we thought it could be a ballast issue (a circuit board issue), so he brought the part with him when he came out. He also traveled from SF to Novato. You can't judge a book by it's cover! If you just want a tv repairman to come and repair your tv, I would highly recommend this company. His prices were reasonable too.

Hi. I scheduled a repair on my DLP TV, told the operator that I needed a new bulb (a common repair with this type of TV), and set up an in home repair window between 10am-1pm Saturday (the only available time that would not conflict with my work schedule).

On Saturday, I called the listed phone number at about 10:30 am to see if they could give me a better estimate of when the repairman would arrive. I was told that the repairman had left, and would arrive shortly. They did not arrive until 1:30 pm (half an hour late).

They looked at my TV for about 5 min, then told me it needed a new bulb. It would take 3-4 days to arrive, and then I would have to set up another repair time.

I told them five days prior what the problem was, why didn't they bring a bulb with them? Why were they 30 minutes late?

Also, the repairman wasn't nice at all, and they left my TV turned sideways. Come on guys, at least leave things the way you found them.

The power supply blew out on my TV after a power surge. I have an older Phillips tube set that weighs a ton. They came to the house, diagnosed the problem, took the set to the shop for repair and returned the set in less than a week. About a week later there seemed to be a picture alignment issue. They came out again, reset the picture with the remote control. I could have done it myself if I had known how. No charge. I could not recommend the service more highly. Communication over the phone was spotty depending on who answered the phone. But the repair work was top notch.