I brought my 600 dollar dress to be tailored. They left a hole in the dress and broke the zipper, but will not admit it. They did a poor job tailoring the dress, when I asked them to fix it, they started yelling and giving me a major attitude. If I am paying big bucks to get my dress tailored, should they fix it until I am happy?

For the past four years I’ve searched for a quality tailor with experience and knowledge in the art of tailoring. Believe me I have dealt with lots of tailors as far away as Hollywood and other parts of the L.A County, but with no luck. The first time I dealt with Art, from Art’s Tailoring and Fashions for Men in Brea California, I realized that I had finally found the tailor that I had been looking for the past 4 years. To this date I’ve been a loyal customer and I highly recommend him to people who like quality precision tailoring.

I've been going to Art's for years & he has always taken very good care of me & my needs. Art knows his business!!!!

A first time customer at Art's, I dropped off two pairs of pants to be hemmed. The owner was grouchy at first but I assumed it was just part of his persona, like a grumpy uncle who, underneath it all, has a heart of gold. The shop looked nice enough.
I picked up my hemmed pants, brought them home, and discovered some sort of food (chocolate? refried beans? I didn't care to figure it out) smeared on one of the pant legs. These were brand-new pants, straight from the store, with the tags still on. The stain was new, and, since it was located two inches away from the hem, there was no way they would have missed it if it had been there when I first brought in the pants.
To give Art's the chance to do the right thing I went back and showed them the stain. The owner scraped at the food with his fingernail (yuck!), took some of it off and said, "What stain? There's nothing there!" When I told him that one could still see the food stain he got defensive: "What do you want me to do about it?!" I said I thought he should pay for the cleaning and he got abusive and started yelling to try to intimidate me. I remained calm; he got madder. I told him this seemed like a bad business practice to do a poor and dirty job and then yell at the customer; finally in a fit he threw $3 at me to "pay for the cleaning" (which, of course, it wouldn't.)
I left the money and the store and, unfortunately will never go back. If you enjoy poor service and being yelled at by an abusive man go to Art's. But go elsewhere if you would like decent and clean tailoring!

I agree with the previous review. I had the exact same problem with quality, and had to have the hem redone. They also quoted the incorrect price, so I had to pay almost double what they originally said. The owner had a "its not my problem, its your problem" attitude towards my complaints I will not go here again. I was very disappointed.