My loyalty for Apple still goes unwavering. The company has always pushed to give its customers more at every turn. This I will always stand by.

It's unfortunate that managers like Mike have lost sight of what Apple culture stands for. I went to return Apple's proprietary software Leopard OS X server there after I purchased it online.

I learned from Apple's technical department that although the software can be installed locally like the instructions suggests, that to not do it as it opens up my computer to harm. Therefore I could not use the $500.00 software for what I intended.

After the sales associate told me no problem, manager Mike dropped the ax and would not honor the return and carried himself by being very curt, rude, passive aggressive and ultimately--UN-Apple.

This is the first time I have ever returned an Apple product for personal, school and/or my business.

I am a 15-year patron and it saddened me to see how one man could be so unenlightened and close minded. It was obvious that Mike did not want to take the loss on his numbers as it was end of month and didn't want my return to affect the store's profit goal or his bonus.

I have already told at least 20 of my colleagues and friends about my experience and will continue to do so in effort to keep non-Apple employees from tainting the company philosophy.

Wow this store has a great atmosphere and it is extremely clean and bright. I normally dont like apples but my girlfriend is crazy for them so I went in. The service alone almost makes you want to purchase something because they are so friendly and knowledgeable about the items.

Apple Store is a pretty nice store. They have very fast service, are very well stock. They are very helpful on the phone about my questions. I like the store the best, the theme is pretty nice. You can always depend on Apple to make it right. I wish other store would be like apple Store

My mini Ipod stops working after 3 months. So I decided to drop by the apple store after work. After a few minutes of waiting, they replaced my Ipod because I was still under warranty. Great Service and great support. They didnt even care that my Ipod was all scathes because I keep dropping at the job site.

I love the apple stores. They may be busy, and you'll have to wait most of the time, especially if you want to talk to a tech about a specific computer issue or problem. But the staff is always knowledgeable and there are always plenty of new computer gadgets and gizmos to try out while you wait. If they don't have something you need in stock, they'll help you order it. And apple has discounts for students if you show your school ID.