I wouldn’t recommend this place to anyone. I had the WORST experience there. I stopped in to pick up my cat’s prescription and had my friend’s five-year-old daughter with me. A dog lunged forward and bit her.

They’re refusing to tell me, or her parents, if the dog has had its shots or whether or not it has rabies, because it’s “private” information. I love my dog and cat very much, but I refuse to continue to do business with any place that would put the privacy of a dog (mind you, I didn’t even ask the dog’s name) over the well being of a child or the peace of mind of her parents. (Her parents ended up having to call animal control after unsuccessfully talking to the management.)

I was quoted a price via telephone by Dr. Hampel's administrator regarding charges for laser declawing of cat. I made sure that there would be no additional charges in the quoted price (which included 2 overnight stays and pain medication). When we picked up our cat, we were invoiced more than $200 above quoted price. We were being charged for vet exam, IV catheter and fluids, and $75 for antibiotic drops. After challenging the additional charges, and about an hour's wait, the additional charges were substracted from the invoice, but they substituted the $75 drops with 4 amoxicillin pills. We had to pay $10 to have the pills ground and put into a liquid form. They have not contacted us regarding cat's condition.

I took my dog to this place when it was the old converted trailers and for quite awhile after the new building opened. I liked it alot more when it was just trailers, the place was small, but people knew what they were doing. At the new place it has been down hill. Incompetent front end staff. They stand around talking and don't even acknowledge I'm standing there. I had appointments, but every time would have to wait an hour anyway. It was awful. Trying to check out and pay the bill, another wait due to incompetence. No one appears to be in charge or supervising or training the front staff. Makes me fearful for what goes on behind the scenes. I never had a problem with the Vets, but toward the end the techs would tell me the Vets are too busy and the tech would be the one administering treatment to my dog when I took him in when he was sick throwing up, etc. The tech couldn't answer my questions. After several more occassions like that, where a tech was doing the treatment and I felt more uncomfortable with the outcome, along with the fact that the service never ever improved, I evenutally decided to leave this place. I think the final straw was when I left him there to board for 3 nights and upon picking up my dog, he was sick, the front end staff says he might have kennel cough the Vet said it wasn't kennel cough. but my dog was sick and they wouldn't treat him without payment, he wasn't sick when I left him there. I think the kennel was cold, my dog is an indoor dog and not used to the cold. I just felt like they had all kinds of excuses and techs and customer service trainees should not be making diagnoses and treatment decisions...they are not Vets. I asked for and did get copies of my dog's chart from AMC and have since moved to a different Vet. It is very sad that the owner cannot spend the money to get a qualified supervisor to manage the front end

I have taken my pets to Animal Medical Center and have only and always been helped to the up most, My small pet ate a tack and had to have an emergency surgury and went into surgury and out in a moments notice. My little muggles was saved and the cost was so dueable. the Dr. was very friendly and very concerned about my pet. You will see other reports of good use, and some bad review far and few between. Owners need to make sure they are careful about throwning there comments out there and atacking a Hospital that only puts out there best each and everyday 24 hours a day. Everyone that works there works hard and long hours, the owners think only of serving their community to the upmost. During the fires 2 years ago the Hospital opened its doors for anyone in trouble and took NO PAYMENT only donations. There have been people at that hospital for years serving our community and pets for years. I give this place nothing but full 5 stars you can count on anyone there always.

We live in the South Bay area, and after reading reviews about the Bonita ER Vet Clinic we decided NOT to go there and travel to AMC instead. They were very caring & helpful with our dog & helping us with our financial options to make sure we could pay for our dogs surgery. The entire staff was very concerned & sympothetic to not only our dog but our needs as well. The doctors caring for him have kept us well informed as well. I'm very happy with the care our dog & family are receiving with AMC. I highly recommend them to anyone, even if you have to travel out of your way in the middle of the night.