I went there just to get my dog's butt cleaned up. She was scooting a lot and I was recommended to take her to clean her glands. I was very well treated over the phone with quick answer and polite talk.
When I got there with my dog, I waited for about 2 mins only for someone to acknowledge me and ask me if I have been helped yet.
There were three people in the lobby, I guess waiting for their dogs to come out, and one person had just arrived with me, but the staff was very quick and prompt to get me in and out in just about 15 mins. And that including the time for the service as well.
It was my first time at this clinic, so I really recommend this clinic so far.
The service was very good. My dog stopped scooting and it wasn't expensive as the other vet clinics I have been to.
Last time I took her to see a vet at PetSmart Clinic in hilltop plaza, they almost try to jump from the counter and grab my wallet for money.
It was horrible. They only think about money and to sell more stuff to you to make their profit.
I went there just for the doctor to check her ears, and they try to charge almost 300 dolars for that.
I don't pay 300 dollars to see a doctor for myself, imagine for a dog. Not disregarding dogs, of course...
Anyways...
My point is:
I RECOMMEND THIS CLINIC, .... SO FAR!!!
MARCUS

We have taken our dogs and a couple of birds to Animal Care Clinic in El Sobrante for years. When the time came to put our beloved friend and companion, our 15 year old dog. down, they did this with sensitivity and extreme kindness.

I have taken MANY animals to this clinic and will continue to do so. They are thorough, professional, compassionate animal lovers. They have never hesitated to discuss any aspect of my animal's care with me, including cost, etc. They have been some of the most compassionate people ever when I have had to put a beloved pet to sleep, and have helped me nurse several animals back to health, as well as standard care.

I can't recommend them highly enough!

PS My favorite doctor is Patrice Wehren, but they're all great.

I'v been here sooo many times and have always left satisfied with the service I recieved.. They're prices are a little high , but you can't put a price on the health of your pets. So far they've been super helpful and I have never been in any altercations with any of their staff or doctors. It's unfortunate that people have commented bad on this great clinic!! GOOD JOB... A.C.C!

I had taken several of my pets to this place over a couple of years. I felt as if I were putting up with absolutely the worst front office experiences because I thought that the vets were really good vets. For example, I couldn't get out of there in less than 2 hours - that's with an appointment! God forbid I should have to go there without one - that would take 3-4 hours of time, on average.

The front office staff are surly and disorganized. They are extremely inefficient. There is an apparent lack of good communication. I have experienced their surliness first hand and have observed countless unpleasant communications during my long waiting times there with other customers.

On one such occasion, I couldn't take the abuse that was being levied upon a customer and I actually in all good conscience had to intervene. I mean this was an elderly woman who was shattered about a diagnosis that was just given to her about her elderly dog. She was being treated so badly by the front office staff - I just couldn't take it.

When I finally went in to see the vet - She actually chastised me for interfering with her front office staff doing their job.

I think the vets are clueless and uncaring.

I have since transferred to the Pinole Pet Hospital - and have found a complete caring and compassionate staff and front office staff that are personable and efficient.

I would highly recommend that you avoid this clinic! For your sake as well as your pets'.