We used Amers Custom woodwork to install wainescoating
in our family room in Spring 2008. It was a $16K, project to install
28 linear feet of wainscoating, plus a bookshelf with door.

We wanted a high level of crafstmenship and so we gathered four bids
for the project. Amers Custom Woodwork was the highest bid , but they
impressed us with their nice looking shop, photos
purpotedly of their work, and professional sales process. Unfortunately
for us that is where the professionalism stopped.

During the sales process he sold us on that his final product would
be better then the competition because he would paint it in a special
chamber in his shop. He showed us what the output would look like,
and it looked very nice.

After collection nearly 70% of our money, and building
all the wainescoating he informed us they couldn't do it in the
pressure chamber, and he would have to paint it in our house. We were
concerned, but he assured us the quality would be the same.

It wasn't. The paint immediately began bubbling. It looked horrible.
What was the most distressing about the situation was that the owner
insisted it was fine, and we had to argue for three weeks for them to fix the problem.

The paint is still bubbling/peeling and over time it's just getting worse.
We have called multiple times for them to resolve the problem
and they don't even return calls.

There also turned out be unprofessional gaps in the crown moulding, and
they used a cheap pressboard under the maple front that is falling apart.

Plus they also collect 50% upfront, and almost 75% before the actuall install
so you aren't in a very good position to complain.

My take on their company is that they want to cater to the high end
segment of the market (like ourselves), but they don't actually have
the skills to deliver that level of product, and instead of standing
behind their work they would rather collect the money and move on to
the next customer.