We made an appointment to have our tub refinished. The service tech came out and took a look at it. He said it really didn't need to be refinished and told us what to do for the stains. He also noticed we have 2 large dogs and let us know if we refinished they could not be bathed in the tubs because their nails would damage the coating. He spent time explaining us and his tips made our bathtub come out great. He wouldn't even accept a tip for his time. How often do you come across a company that is honest like that.