Horrific Experience! by LeeTal L. at InsiderPages
I had a 3pm appointment for my 6 week old puppy. I stood at the front counter for a good 8-9 minutes waiting for someone to come up to the front counter to assist me. 4 different employees walked by me and made eye contact with me so I know for a fact that they saw me standing there and not a single one even acknowledged my presence! It would have been nice to have had someone say something like someone will be right with you or I will be with you in just a moment. But no, they just looked at me and then looked away and kept walking. It was me that had to say loudly Excuse me, I have a 3 O'clock appointment, could you please come give me the paperwork that I need to get started on
Once i was finally given the paperwork to fill out, I had to wait another 45 minutes before I was taken into a room. 25 minutes into me waiting for the room, I asked the girl at the front counter how much longer it might be. She is horribly vague and refuses to give any form of a definitive answer. She leaves you feeling like you are not important enough and that you can just wait.
Once I was called into the room, the DMB came in within 5 minutes which was nice, but when he went to get my puppy her first shot, it took him 20 minutes to return! I used to work at a vets office...IT DOESNT TAKE THAT LONG TO GET AN INJECTION TOGETHER FOR A 1.25 lb. DOG!!!
Since this is my first puppy, I had some very basic questions which the DMV was not interested in answering any of! My fianc???? and I were left with the feeling that our puppy was not important nor were our questions.
Sadly, the room that I was put in with my puppy was filthy! How was I supposed to want to put my puppy that has not had any shots yet on a filthy table?! And to make matters worse, ever since she left Alta View, within 12 hours, she has developed some sort of sneeze that is progressively gotten works. I kno
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