Technician was great. He arrived on time. Had to order a motor but was back out 3 days later and washer works great. He even gave me $30 off original estimate

Technician was great! He fixed my washer in about 20 min. He came right in and new what the problem was. He was very sweet and quiet and got the job done. Very thankful.

Received great Service! I called because my ref. stopped cooling. I called allen and sons and the woman i spoke to was really nice. I told her I needed someone out asap and she said no problem. A technician had arrived in less than an hour. I had used allen and sons before and received good service but this time they really seemed to step up. Very pleased and if they keep up this great service I will not have to even think about another appliance company.

We had two appliances that broke at the same time, a dishwasher and a microwave. They came over to assess these and order the appropriate parts. Once the parts arrived, they came back to do the repairs, but were only able to repair one of the appliances, stating they ordered the wrong part for the other appliance. One week went by and they returned to fix the second appliance. They failed to reassemble the microwave back together completely, and then when they asked for payment they tried to raise the price from what was originally quoted.

After one week of the repair of the microwave, it again malfunctioned. I contacted Allen & Sons to come back. I scheduled an appointment and they called to confirm the appt two times the day prior. I called back to reconfirm. My husband waited at home all day and they never showed up. Turns out they left me a message on my cell phone at and b/c I didn't return their call to again reconfirm their appointment they just didn't show up. I called back to spoke with the manger to request a refund. I spoke with a secretary who confirmed a refund would be issued to me within 2 weeks. They I requested a call from a manager directly to confirm this, and when he called back he stated this was not true and that they can not refund my money. He then proceeded to become very confrontational over the phone, still refusing to request a refund. So after 4 visits, we are out $135 and our microwave still does not work.