BEWARE of no haggle pricing by Jon L. at InsiderPages
I paid my first visit to CARMAX of Orlando based on a few friend's recommendations. As usual, I did my homework before I went. I had printed, solid information on my trade in value ($20,000) and the retail value of the vehicle I was interested in ($23,000). I knew in advance that the particular truck I was interested in was priced $2000 too high by CARMAX (they priced it at $25,000). I test drove the truck anyway, sat down with my salesman, and had my trade-in appraised. CARMAX appraised my vehicle at $16,000 and offered to roll the $4,000 of negative equity into my new loan. I tried not to laugh. I explained that I do not have negative equity and that their appraisal was incorrect. And further that I have documentation from three sources of my vehicle's trade in value. My salesman then explained that the added $4000 would only increase my payment by $50 or so. I politely asked him if he actually expected me to roll $4000 into a new loan on a vehicle that was priced $2000 too high to begin with. He then said that he was sorry we couldn't agree and gave me his card so that I may call him if I reconsidered. I explained that I wasn't interested. I did a follow up phone call to the General Manager the next day hoping that he would explain things a little better, and he did not. So, now you know two bits of information - one how CARMAX makes its money and two for buyers to beware.
Read more at orlando.citysearch.com
PROS: Nice selection
CONS: Do your homework or you will be conned